Determining the role of service quality, trust and commitment to customer loyalty for telecom service users: a PLS-SEM approach

P Kalia, R Kaushal, M Singla, J Parkash - The TQM Journal, 2021 - emerald.com
Determining the role of service quality, trust and commitment to customer loyalty for telecom
service users: a PLS-SEM approach | Emerald Insight Books and journals Case studies Expert …

A study of feature selection techniques for predicting customer retention in telecommunication sector

E Sivasankar, J Vijaya - International Journal of Business …, 2019 - inderscienceonline.com
Feature selection is the process of eliminating irrelevant features from the dataset, while
maintaining acceptable classification accuracy. The selected features play an important role …

Exploring the service profit chain in a Thai bank

P Benjarongrat, M Neal - Asia Pacific Journal of Marketing and …, 2017 - emerald.com
Purpose The purpose of this paper is to explore the service profit chain (SPC) in a Thai
bank, to identify which service features customers understand to be most important in their …

Segmentation of retail customers based on cluster analysis in building successful CRM

G Gupta, H Aggarwal, R Rani - International Journal of …, 2016 - inderscienceonline.com
Direct marketers uses data mining technique called segmentation based on cluster analysis
to target a subset of their customers for improving their profits. As the world is growing more …

Forecasting agricultural commodity pricing using neural network-based approach

GN Varma, K Padma - International Journal of Business …, 2019 - inderscienceonline.com
Over the last decade, unprecedented spikes and drops in commodity prices have been a
recurrent source of concern to both policymakers and the investors. This research paper …

A compacted triple band antenna design for GSM, Wi-Fi and WiMAX communication schemes for information computation system

R Saravanakumar… - International Journal of …, 2020 - inderscienceonline.com
Recently, wireless communication devices like mobile phones are becoming increasingly
popular. The aim of this paper is to design an antenna which can excite triple band …