Abstract Business Process Management (BPM) enables organizations to boost efficiency,
improve quality, cut costs, accelerate process times, and maintain competitiveness. With the …

Scholarly literature discusses several goals companies pursue with robotic process
automation. These goals include both instrumental and humanistic objectives, such as …

Automation of internal administrative processes tied to the delivery of public services is
outlined as a continuation of the development toward a more digital, efficient, and effective …

Public administrations utilize automated decision-making (ADM) technologies more and
more often. One ADM technology in particular, Robotic Process Automation (RPA), has …

Abstract Robotic Process Automation (RPA) adoption is increasing in the public sector for
improving the quality and the efficiency of public services. However, we have not yet gained …

This paper discusses the need of IS capabilities when introducing Robotic Process
Automation (RPA) from a suppliers' perspective. This perspective is vital because of the lack …

Public organizations are adopting Robotic Process Automation (RPA) to enhance process
performance. However, there is a lack of knowledge regarding how RPA specifically …

This short paper reports on an ongoing study related to automation journeys in public sector
organizations. From interviews with Robotic Process Automation (RPA) consultants, we …

Climate change causes ever more natural hazards. In such crisis situations, individuals seek
for information about the situations constantly. Due to its ever-growing relevancy in the …

Since the inception of the devolved system of governance, county governments have been
grappling with revenue mobilization challenges. These challenges in collecting adequate …