Measuring patient experience and patient satisfaction—how are we doing it and why does it matter? A comparison of European and US American approaches

AL Friedel, S Siegel, CF Kirstein, M Gerigk, U Bingel… - Healthcare, 2023 - mdpi.com
(1) Background: Patients' experiences and satisfaction with their treatment are becoming
increasingly important in the context of quality assurance, but the measurement of these …

Teaching hospitals and quality of care: a review of the literature

JZ Ayanian, JS Weissman - The Milbank Quarterly, 2002 - Wiley Online Library
Teaching hospitals are widely reputed to provide high‐quality care, eliciting very positive
public opinions in surveys across the United States (Boscarino 1992). The US News and …

Predictors of patient satisfaction with hospital health care

JM Quintana, N González, A Bilbao, F Aizpuru… - BMC health services …, 2006 - Springer
Background We used a validated inpatient satisfaction questionnaire to evaluate the health
care received by patients admitted to several hospitals. This questionnaire was factored into …

Patient satisfaction with and recommendation of a hospital: effects of interpersonal and technical aspects of hospital care

SH Cheng, MC Yang, TL Chiang - International Journal for …, 2003 - academic.oup.com
Objectives. To examine patient satisfaction with and recommendation of a hospital, with a
special focus on the correlation of these measures to patient ratings of interpersonal and …

Contemporary performance of US teaching and nonteaching hospitals

DM Shahian, P Nordberg, GS Meyer… - Academic …, 2012 - journals.lww.com
Purpose To compare the performance of US teaching and nonteaching hospitals using a
portfolio of contemporary, publicly reported metrics. Method The authors classified acute …

Adjusting for patient characteristics when analyzing reports from patients about hospital care

JL Hargraves, IB Wilson, A Zaslavsky, C James… - Medical care, 2001 - journals.lww.com
Objectives. To determine which patient characteristics are associated with reports and
ratings of hospital care, and to evaluate how adjusting reports and ratings for hospital …

How do hospital organizational structure and processes affect quality of care? A critical review of research methods

LR Hearld, JA Alexander, I Fraser… - … Care Research and …, 2008 - journals.sagepub.com
Interest in organizational contributions to the delivery of care has risen significantly in recent
years. A challenge facing researchers, practitioners, and policy makers is identifying ways to …

[HTML][HTML] Prioritising national healthcare service issues from free text feedback–A computational text analysis & predictive modelling approach

A Ojo, N Rizun, G Walsh, MI Mashinchi… - Decision Support …, 2024 - Elsevier
Patient experience surveys have become a key source of evidence for supporting decision-
making and continuous quality improvement within healthcare services. To harness free-text …

Development and validation of an in-patient satisfaction questionnaire

N González, JM Quintana, A Bilbao… - … Journal for Quality in …, 2005 - academic.oup.com
Objective. To develop a psychometrically sound, hospital patient satisfaction questionnaire
to be administered to patients discharged from medical and surgical services. Design. Cross …

Quality of care in teaching hospitals: a literature review

J Kupersmith - Academic Medicine, 2005 - journals.lww.com
Purpose To compare the quality of care in teaching hospitals with that in nonteaching
hospitals. Method By performing a literature review via PubMed, the author identified and …