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Measuring patient experience and patient satisfaction—how are we doing it and why does it matter? A comparison of European and US American approaches
AL Friedel, S Siegel, CF Kirstein, M Gerigk, U Bingel… - Healthcare, 2023 - mdpi.com
(1) Background: Patients' experiences and satisfaction with their treatment are becoming
increasingly important in the context of quality assurance, but the measurement of these …
increasingly important in the context of quality assurance, but the measurement of these …
Teaching hospitals and quality of care: a review of the literature
JZ Ayanian, JS Weissman - The Milbank Quarterly, 2002 - Wiley Online Library
Teaching hospitals are widely reputed to provide high‐quality care, eliciting very positive
public opinions in surveys across the United States (Boscarino 1992). The US News and …
public opinions in surveys across the United States (Boscarino 1992). The US News and …
Predictors of patient satisfaction with hospital health care
Background We used a validated inpatient satisfaction questionnaire to evaluate the health
care received by patients admitted to several hospitals. This questionnaire was factored into …
care received by patients admitted to several hospitals. This questionnaire was factored into …
Patient satisfaction with and recommendation of a hospital: effects of interpersonal and technical aspects of hospital care
SH Cheng, MC Yang, TL Chiang - International Journal for …, 2003 - academic.oup.com
Objectives. To examine patient satisfaction with and recommendation of a hospital, with a
special focus on the correlation of these measures to patient ratings of interpersonal and …
special focus on the correlation of these measures to patient ratings of interpersonal and …
Contemporary performance of US teaching and nonteaching hospitals
DM Shahian, P Nordberg, GS Meyer… - Academic …, 2012 - journals.lww.com
Purpose To compare the performance of US teaching and nonteaching hospitals using a
portfolio of contemporary, publicly reported metrics. Method The authors classified acute …
portfolio of contemporary, publicly reported metrics. Method The authors classified acute …
Adjusting for patient characteristics when analyzing reports from patients about hospital care
Objectives. To determine which patient characteristics are associated with reports and
ratings of hospital care, and to evaluate how adjusting reports and ratings for hospital …
ratings of hospital care, and to evaluate how adjusting reports and ratings for hospital …
How do hospital organizational structure and processes affect quality of care? A critical review of research methods
LR Hearld, JA Alexander, I Fraser… - … Care Research and …, 2008 - journals.sagepub.com
Interest in organizational contributions to the delivery of care has risen significantly in recent
years. A challenge facing researchers, practitioners, and policy makers is identifying ways to …
years. A challenge facing researchers, practitioners, and policy makers is identifying ways to …
[HTML][HTML] Prioritising national healthcare service issues from free text feedback–A computational text analysis & predictive modelling approach
Patient experience surveys have become a key source of evidence for supporting decision-
making and continuous quality improvement within healthcare services. To harness free-text …
making and continuous quality improvement within healthcare services. To harness free-text …
Development and validation of an in-patient satisfaction questionnaire
Objective. To develop a psychometrically sound, hospital patient satisfaction questionnaire
to be administered to patients discharged from medical and surgical services. Design. Cross …
to be administered to patients discharged from medical and surgical services. Design. Cross …
Quality of care in teaching hospitals: a literature review
J Kupersmith - Academic Medicine, 2005 - journals.lww.com
Purpose To compare the quality of care in teaching hospitals with that in nonteaching
hospitals. Method By performing a literature review via PubMed, the author identified and …
hospitals. Method By performing a literature review via PubMed, the author identified and …