Purpose The development of mobile technology has changed the traditional financial
industry and banking sector. While traditional banks have adopted artificial intelligence (AI) …

The study is presented in four sections. The first section defines the municipal solid waste
and solid waste management system. The second section illustrates the descriptive …

Extant studies in collaborative consumption have theorized service quality as the distinctive
perception of customers. Improved service quality can enable customers to positively …

Purpose Concerning the emergence of Industry 4.0 and the concept of “smartness”, the
technology competence of hospitality practitioners that was previously neglected and …

As an emergent variant of digital and smart services, proactive services (PAS) do not wait for
customers to make the first move, but proactively participate in customers' lives and make …

In this study, we provide novel insight into building and managing growth in a new emerging
market: the operation and maintenance of a heterogeneous and expanding vehicle fleet in a …

Thanks to digital technologies, information about customer needs and contexts is becoming
accessible ever more easily and service providers are more closely connected to customers …

Background: Health information systems (HIS) represent an essential part of the
infrastructure for the delivery of good health care. Objectives: To present the author's …

Smart services are expected to solve the dilemma of development and emission reduction,
but there is still no conclusive evidence on whether and how they work. This article aims to …

This study uses 31 provinces and municipalities from China's textile industry as a research
sample and divides the region into four geographical areas: eastern, central, western, and …