Changes in the way customers shop, accompanied by an explosion of customer touchpoints
and fast-changing competitive and technological dynamics, have led to an increased …

Purpose–The purpose of this study is to examine the use of the strategic management tool,
Strengths‐Weaknesses‐Opportunities‐Threats or SWOT analysis, and to assess how the …

In an era of big data and data analytics, how can managers make decisions based on
almost unlimited information, not to mention hiring and retaining individuals with the …

Facing uncertain environments, firms have strived to achieve greater supply chain
collaboration to leverage the resources and knowledge of their suppliers and customers …

The'Resource-Based View of the Firm'has emerged over the last fifteen years as one of the
dominant perspectives used in strategic management. It addresses the fundamental …

An understanding of how to manage relationships with customers effectively has become an
important topic for both academicians and practitioners in recent years. However, the …

This article examines key success factors for designing and delivering combinations of
goods and services (ie, hybrid offerings) in business markets. Goods manufacturers, unlike …

Market-based organizational learning has been identified as an important source of
sustainable competitive advantage. One particular learning mechanism, benchmarking, is a …

The field of strategic management, like other social science disciplines, is organized around
a central research question. That question is:“Why do some firms persistently outperform …

This study draws on depth interviews with 49 managers in customer firms and 55 managers
in supplier firms and on discussions with 21 managers in two focus groups to propose a new …