Service quality delivery through web sites: a critical review of extant knowledge
Evidence exists that service quality delivery through Web sites is an essential strategy to
success, possibly more important than low price and Web presence. To deliver superior …
success, possibly more important than low price and Web presence. To deliver superior …
An overview of online trust: Concepts, elements, and implications
YD Wang, HH Emurian - Computers in human behavior, 2005 - Elsevier
Lack of trust has been repeatedly identified as one of the most formidable barriers to people
for engaging in e-commerce, involving transactions in which financial and personal …
for engaging in e-commerce, involving transactions in which financial and personal …
[LIBRO][B] Value sensitive design: Sha** technology with moral imagination
B Friedman, DG Hendry - 2019 - books.google.com
Using our moral and technical imaginations to create responsible innovations: theory,
method, and applications for value sensitive design. Implantable medical devices and …
method, and applications for value sensitive design. Implantable medical devices and …
What makes users trust a chatbot for customer service? An exploratory interview study
Chatbots are increasingly offered as an alternative source of customer service. For users to
take up chatbots for this purpose, it is important that users trust chatbots to provide the …
take up chatbots for this purpose, it is important that users trust chatbots to provide the …
Consumers' intention towards the use of smart technologies in tourism and hospitality (T&H) industry: a deeper insight into the integration of TAM, TPB and trust
Purpose This study used an integrated framework that incorporates the technology
acceptance model (TAM)(Davis, 1989), the theory of planned behavior (TPB)(Ajzen, 1991) …
acceptance model (TAM)(Davis, 1989), the theory of planned behavior (TPB)(Ajzen, 1991) …
[HTML][HTML] Examining the influence of trust and perceived risk on customers intention to use NFC mobile payment system
The current study investigates how perceived risks and trust factors affect customers'
intentions to use mobile payment applications that utilize near-field communication (NFC) …
intentions to use mobile payment applications that utilize near-field communication (NFC) …
Technology, humanness, and trust: Rethinking trust in technology
Abstract Information systems (IS) research has demonstrated that humans can and do trust
technology. The current trust in technology literature employs two different types of trust in …
technology. The current trust in technology literature employs two different types of trust in …
The duality of empowerment and marginalization in microtask crowdsourcing
Crowdsourcing (CS) of micro tasks is a relatively new, open source work form enabled by
information and communication technologies. While anecdotal evidence of its benefits …
information and communication technologies. While anecdotal evidence of its benefits …
Augmented reality in retail: A trade-off between user's control of access to personal information and augmentation quality
A Poushneh - Journal of Retailing and Consumer Services, 2018 - Elsevier
This study conducted a qualitative experimental study to develop a scale, augmentation
quality that measures the output quality of augmented reality. Augmentation quality is a new …
quality that measures the output quality of augmented reality. Augmentation quality is a new …
Trust in a specific technology: An investigation of its components and measures
Trust plays an important role in many Information Systems (IS)-enabled situations. Most IS
research employs trust as a measure of interpersonal or person-to-firm relations, such as …
research employs trust as a measure of interpersonal or person-to-firm relations, such as …