Robots have become increasingly present in our daily lives, and we see several settings
wherein this technology might positively impact people. One of these settings, and the focus …

Robot service failure and subsequent user behavioral responses have emerged as a
prominent scientific issue, warranting attention from multiple disciplines. A review of existing …

Social robots and their novel applications are slowly emerging to become an indispensable
part of society and businesses. While the field of social robotics has been very …

Although service providers increasingly adopt social robots, much remains to be learned
about what influences customers' experiences with robots. To address this issue, this study …

This study presents a systematic literature search and narrative meta-review of the current
state of research on conversational agents (CAs), including embodied CAs, chatbots, and …

Human-robot interaction (HRI) spans many and diverse contexts, each varying in the
preferred degree of social connection fostered therein. The design of robotic systems and …

In recent years, social robots have been increasingly used in the cultural sector to make
artworks and exhibits more appealing to a larger audience. On the other hand, visitors, more …

Mascot-like service robots embody anthropomorphic features, fostering affinity, and cultural
representation. It is unknown whether they have politeness strategies that are more effective …

To promote the acceptance of robots in society, it is crucial to design systems exhibiting
adaptive behavior. This is particularly needed in various social domains (eg, cultural …

Purpose This study aims to apply the service robot acceptance model (sRAM) to examine
how attitude toward human–robot interaction (HRI) and engagement influence consumer …