[PDF][PDF] Factors affecting service quality, customer satisfaction and loyalty of mobile phone service providers in Vietnam
CS Lai, MC Nguyen - International Journal of Organizational …, 2017 - ijoi-online.org
In recent years, the concepts of customer satisfaction and loyalty had become increasingly
popular. Both academics and practitioners regard customer satisfaction and loyalty as being …
popular. Both academics and practitioners regard customer satisfaction and loyalty as being …
Relationship intention and relationship quality as predictors of clothing retail customers' loyalty
S Kuhn, P Mostert - The International Review of Retail, Distribution …, 2018 - Taylor & Francis
Retailers endeavour to establish and maintain strong relationships with customers in order
to build customer loyalty. Unfortunately, such endeavours are not always successful as not …
to build customer loyalty. Unfortunately, such endeavours are not always successful as not …
Customer relationship management and marketing effectiveness: A comparative consumer study
AF Wali - Paradigm, 2018 - journals.sagepub.com
This article examines a comparative consumer study into the influence of firms' customer
relationship management (CRM) practices on their marketing effectiveness (ME) in the …
relationship management (CRM) practices on their marketing effectiveness (ME) in the …
負面報導是偶然? 物流服務補救黃金時間之資料探 勘.
吳敏華， 林秀英 - Journal of Management & Systems, 2022 - search.ebscohost.com
使用者導向的後數位時代, 企業的物流功能因網路購物發展而日益受到重視,
促使傳統物流業者轉型或成立宅配部門. 本研究針對宅配業一萬九千多筆客訴賠付交易資料 …
促使傳統物流業者轉型或成立宅配部門. 本研究針對宅配業一萬九千多筆客訴賠付交易資料 …
The Impact of Customer Engagement on Performance in Nigeria Mobile Telecoms Industry
AO Agbonasevbaefe - 2023 - aru.figshare.com
Customer engagement is a core organisational process that concentrates on establishing,
maintaining, and enhancing long-term associations with customers. Globally, the mobile …
maintaining, and enhancing long-term associations with customers. Globally, the mobile …