How does discrimination occur in hospitality and tourism services, and what shall we do? A critical literature review
L Zhou, J Liu, D Liu - International journal of contemporary hospitality …, 2022 - emerald.com
Purpose This study aims to critically review the research on the phenomenon of
discrimination in hospitality and tourism services to identify the key thematic areas …
discrimination in hospitality and tourism services to identify the key thematic areas …
Effects of revenue management on perceived value, customer satisfaction, and customer loyalty
K Matsuoka - Journal of Business Research, 2022 - Elsevier
Revenue management aims to maximize financial performance by setting different prices for
the same offerings. However, such practices may deteriorate the nonfinancial performance …
the same offerings. However, such practices may deteriorate the nonfinancial performance …
A meta-analysis of hotel revenue management
This meta-analysis scrutinized 76 peer-reviewed articles regarding hotel revenue
management published from 2013 to 2019. The main topics explored were pricing strategy …
management published from 2013 to 2019. The main topics explored were pricing strategy …
Information asymmetry evaluation in hotel E-commerce market: Dynamics and pricing strategy under pandemic
X Ye, YK Fu, H Wang, J Zhou - Information Processing & Management, 2023 - Elsevier
Abstract Information asymmetry in different service products is lacking research. Tourism e-
commerce as a dynamic financial market driven by advanced information technology …
commerce as a dynamic financial market driven by advanced information technology …
A special price just for you: Effects of personalized dynamic pricing on consumer fairness perceptions
Personalized dynamic pricing (PDP) involves dynamically setting individual-consumer
prices for the same product or service according to consumer-identifying information …
prices for the same product or service according to consumer-identifying information …
Host type and pricing on Airbnb: Seasonality and perceived market power
The literature on short-term rental emphasises the heterogeneity of the hosts population.
Some argue that professional and opportunistic hosts differ in terms of their pricing strategy …
Some argue that professional and opportunistic hosts differ in terms of their pricing strategy …
The relationship between price paid and hotel review ratings: expectancy-disconfirmation or placebo effect?
Whilst there is extant research focusing on the link between hotel reviews and pricing there
is scant attention paid to the impact of pricing on hotel review ratings. This paper presents a …
is scant attention paid to the impact of pricing on hotel review ratings. This paper presents a …
The effect of privacy choice in cookie notices on consumers' perceived fairness of frequent price changes
Recent regulatory changes (ie, General Data Protection Regulation of the European Union)
enforce that seller (eg, retail and service) and all other websites disclose through cookie …
enforce that seller (eg, retail and service) and all other websites disclose through cookie …
Who sets prices better? The impact of pricing agents on consumer negative word-of-mouth when applying price discrimination
J Wang, Z Zhou, S Cao, L Liu, J Ren, AM Morrison - Tourism Management, 2025 - Elsevier
Price discrimination often results in negative emotional experiences for price-disadvantaged
consumers. Building on affective events theory, the impact of different pricing agents …
consumers. Building on affective events theory, the impact of different pricing agents …
Hotel dynamic pricing, stochastic demand and covid-19
We develop an innovative framework to study how hoteliers apply inventory control and
price discrimination taking into account seasonality. We end up with a time-varying model …
price discrimination taking into account seasonality. We end up with a time-varying model …