Service quality and customer satisfaction (SQCS) have been one of the most-discussed
themes in the last two decades in tourism and hospitality research. Several new dimensions …

Theme park operators need to understand their competitiveness in a destination to increase
their market share. This study adopted the big data approach by analysing online reviews to …

This study investigates visitors' attitudes towards the reopening of the Chimelong Ocean
Kingdom in China amid the global pandemic in 2020. The proposed framework utilizes the …

Purpose This paper aims to empirically test individual, team and multi-level relationships
among knowledge sharing (KS), leader–member exchange (LMX), employee creativity (EC) …

Purpose of this study is to examine the trends in retail consumers' consumption dynamics
and patterns of purchase behavior within this new-technology-mediated environment. A …

Purpose of this paper is to report on an investigation of the expected and perceived service
quality at “all you can eat” restaurants in southern Taiwan. The findings of this study …

Differing from previous studies about destination image, this study proposes a combined
model of testing the destination image as perceived by locals living at the destination and by …

This study aims to expand the application of a website assessment model called the Website
Quality Index (WQI), to a global sample of tourism destination sites, with an aim to create a …

For a long time, Shanghai's urban tourism has presented a single-core agglomeration
pattern with the Bund area as the core, with the phenomenon of overcrowding in the core …

The aim of this paper is twofold:(i) to present the challenges of destination management and
governance within the globalized and digital environment; and (ii) to analyse the potential …