Purpose This research aims to investigate the effects of e-service quality on customer
satisfaction and customer loyalty. The moderating effects of web design and trust in the …

The degradation of the environment is associated with economic activity, particularly with the
linear way in which the economy does not make efficient use of resources. However, the …

Artificial intelligence (AI) technologies are increasingly integral to our world, as they serve as
the foundation for new value propositions and distinctive customer experiences. AI is crucial …

The Corona Virus Disease 2019 (COVID-19) has been a tough test on companies in the
global food sector supply chain, exacerbating the realities and deficiencies it presents in …

Purpose This study aims to identify and examine the effect of brand reputation on brand
advocacy by evaluating the mediating effect of emotional attachment. The study also tests …

Research background: Faced with multiple media scandals concerning the pollution
resulting from manufacturing activities, and encouraging the overconsumption of clothing …

The apparel industry has been a significant area of concern for the environment; hence
there is an emphasis on the production and marketing of green apparel. The apparel …

Purpose: This study aims to examine customer experience toward repurchase intention in
offline and online stores and discuss customer satisfaction as a mediator variable. Research …

Purpose Given the growing preference for internet celebrity restaurants, it is crucial to
explore how internet celebrity restaurants can maintain customer loyalty. Therefore, this …

This study aims to analyze the effect of product diversity, risk perception, and price
perception on meat repurchase intention at Superindo. This study uses a quantitative …