Taking a systematic literature review approach, this study examines research on service
robot adoption from hospitality employees' perspectives. The findings reveal the current …

This study explores the influences of the incorporation of service robots in the service
delivery systems of tourism and hospitality companies on the perceived discrimination of …

This study aims to identify whether hotel guests' attitudes towards robots serving at hotels
show differences according to their gender, level of education, generation, and the continent …

This study investigates the approach behavior of the respondents by using the cognitive–
affective–behavioral framework in the context of restaurant service robots. An online survey …

There has been an ever-increasing interest in artificial intelligence (AI) in the hospitality
sector. However, it is still unclear how consumers respond to products/services in hospitality …

Recent years have seen increased interest in applying robots to the retail sector. The
present research aims to learn the criteria that make people more or less likely to use retail …

Technological disruptions, health crises, persistent labour issues, and demographic shifts
have elevated the importance of RAISA (robots, artificial intelligence, and service …

This paper provides a review of research on robotics in crises, disasters, and crisis
management, and identifies research gaps and directions for future research. The paper …

Purpose This study aims to simultaneously examine the influence of demographic,
psychographic and situational factors on consumers' willingness to pay a price premium …

This paper investigates how the impact of robots on employment differs across various
sectors. Based on country-level data, our analysis reveals a U-shaped relationship between …