Taking a systematic literature review approach, this study examines research on service
robot adoption from hospitality employees' perspectives. The findings reveal the current …

This paper provides a review of research on robotics in crises, disasters, and crisis
management, and identifies research gaps and directions for future research. The paper …

This study aims to identify whether hotel guests' attitudes towards robots serving at hotels
show differences according to their gender, level of education, generation, and the continent …

This study investigates the approach behavior of the respondents by using the cognitive–
affective–behavioral framework in the context of restaurant service robots. An online survey …

The research on emotional intelligence in social robots is growing. This paper provides a
thematic analysis of the studies on robots and emotional intelligence, synthesising and …

There has been an ever-increasing interest in artificial intelligence (AI) in the hospitality
sector. However, it is still unclear how consumers respond to products/services in hospitality …

Recent years have seen increased interest in applying robots to the retail sector. The
present research aims to learn the criteria that make people more or less likely to use retail …

This study explores the influences of the incorporation of service robots in the service
delivery systems of tourism and hospitality companies on the perceived discrimination of …

Purpose This study aims to simultaneously examine the influence of demographic,
psychographic and situational factors on consumers' willingness to pay a price premium …

This study explores the moderating effects of digital transformation on the nexus between
banking concentration and corporate innovation. Based on the panel data of Chinese A …