Despite the significant amounts of public investment devoted to enhancing e-government
over the last ten years, citizens' use of this service is still limited, posing a challenge to …

Smart cities have emerged to cope with economic and environmental challenges posed by
modern-day complex city systems. This study hypothesized that overcoming such …

Governments realize a significant gap exists between existing efforts in customer experience
and citizen expectations for implementing a digital platform in e-government (DPEG) …

This research examines the relationship between service design and citizen satisfaction with
e‐government services. Based on a multidimensional conceptualization of service, we …

Lindner and Aichholzer provide an introductory overview of the theoretical and conceptual
foundations of electronic democracy, thereby providing analytical insights on the interplay …

The use of digital technologies in public administration has become a major trend in both
developed and develo** countries. Not surprisingly, the research interest to evaluating …

Are citizens more satisfied with e-government ranked higher in league tables? In this article,
we empirically examine the relationship between objective e-government performance on …

A smart city is one of the latest concepts in the development of modern cities. It has evolved
from the foregoing smart cities 1.0 and 2.0 to the smart city 3.0, where members of the local …

Planning authorities worldwide are increasingly employing e-participation to facilitate and
strengthen public engagement in decision-making processes. However, little is known about …

In this paper we propose a computational approach that applies data mining techniques to
analyze the citizen participation recorded in an online digital platform. Differently to previous …