Purpose Electronic word-of-mouth (eWOM) has become one of the most influential
information sources for consumers' purchase decision-making. Based on construal-level …

It is believed that shared transport services (STSs) can reduce transport poverty and social
exclusion. This paper proposes a definition of “social acceptability” and “social acceptance” …

Background The growing significance of E-Pharmacy services in healthcare necessitates
investigating the factors influencing users' behavioral intentions on these platforms …

Purpose Mobility as a service (MaaS) is a new model of bundling personal transport options
from multiple providers to provide frictionless service. The model integrates information and …

This paper highlights to close existing gaps between customer compatibility and usage
intentions, with a special emphasis on the moderation function of subjective norms and …

Purpose This study aims to understand the reasons for individuals switching from traditional
banks to Internet-only banks and examine how switching intentions differ between …

Abstract Service innovation emerged more than a decade ago and is considered as the
main source of competitive advantage between the market and firms. Due to the growing …

Digital platforms are increasingly playing a crucial role in the digital transformation process,
enabling small and medium-sized enterprises to gain a competitive advantage and achieve …

Purpose This paper addresses a crucial research need by examining the influence of
compatibility, a pivotal design element for hotel concierge apps, on the socio-psychological …

In recent years, electronic word-of-mouth (eWOM) has greatly impacted the hotel industry, as
social media and online review platforms have given customers many opportunities to share …