For a long time, research on individuals learning in digital environments was primarily based
on cognitive-oriented theories. This paper aims at providing evidence that social processes …

The topic of mental state attribution to robots has been approached by researchers from a
variety of disciplines, including psychology, neuroscience, computer science, and …

Abstract Building upon the Stereotype Content Model (SCM), the current research provides
insights into how virtual influencers (VIs) influence consumer responses. More specifically, it …

Purpose Extant research mainly focused on potentially negative customer responses to
service robots. In contrast, this study is one of the first to explore a service context where …

In light of the trend in integrating artificial intelligence and robotics into tourism and
hospitality operations, it is important to understand consumer responses to hotel service …

Voice assistants are changing the way consumers shop. Guided by the anthropomorphism
literature and parasocial interaction theory, this study investigated how the new unique …

Over the last decade, AI models of language and word meaning have been dominated by
what we might call a statistics-of-occurrence, strategy: these models are deep neural net …

With robots increasingly assuming social roles (eg, assistants, companions),
anthropomorphism (ie, the cognition that an entity possesses human characteristics) plays a …

Anthropomorphism is a far-reaching phenomenon that incorporates ideas from social
psychology, cognitive psychology, developmental psychology, and the neurosciences …

This research investigates how consumers attribute service failure and recovery
responsibilities and respond to them differently based on the service provider agent type …