Mind the gap: a critical reflection on hotel employee turnover
Purpose This study aims to provide a critical reflection research that was carried out to
understand more fully how employee turnover has been critical to hotel management's …
understand more fully how employee turnover has been critical to hotel management's …
Development and initial validation of a hospitality employees' job satisfaction index: Evidence from Australia
Purpose–The purpose of this study was to develop and validate a self-reporting tool: the
hospitality employee'satisfaction index. Design/methodology/approach–The 15-item …
hospitality employee'satisfaction index. Design/methodology/approach–The 15-item …
Staff turnover in hotels: Exploring the quadratic and linear relationships
A Mohsin, J Lengler, R Aguzzoli - Tourism Management, 2015 - Elsevier
The aim of this study is to assess whether the relationship between intention to leave the job
and its antecedents is quadratic or linear. To explore those relationships a theoretical model …
and its antecedents is quadratic or linear. To explore those relationships a theoretical model …
More than a feeling: Using hotel room attendants to improve understanding of job quality
A Knox, C Warhurst, D Nickson… - The International Journal …, 2015 - Taylor & Francis
Recent research by Adler and Adler reveals contradictory claims about the job quality of
hotel room attendants; suggesting that an objectively 'bad'job can be perceived as …
hotel room attendants; suggesting that an objectively 'bad'job can be perceived as …
Security in a sea of insecurity: Job security and intention to stay among service sector employees in Turkey
This article examines the association between job security and intention to stay for those
who are employed in Turkey. There is a high level of unemployment in the country and many …
who are employed in Turkey. There is a high level of unemployment in the country and many …
Measuring young graduates' job quality through a composite indicator
The aim of the article is to propose a job quality composite indicator (JQCI) by which to
measure the quality of young graduates' jobs. We design JQCI by grou** jobs' objective …
measure the quality of young graduates' jobs. We design JQCI by grou** jobs' objective …
Part-time restaurant employee perceptions of management practices: An empirical investigation
The UK hospitality industry increasingly relies on part-time rather than full-time employees to
provide more flexible and cost-effective operations with potential trade-offs for service …
provide more flexible and cost-effective operations with potential trade-offs for service …
Benefits of cross-functional training: three departments of hotel line supervisors in Taiwan
LC Chen, CY Tseng - Journal of Hospitality and Tourism …, 2012 - cambridge.org
This study examines five important beneficial factors of cross-functional training for frontline
supervisors in front office, restaurant and housekee** departments in a sample of …
supervisors in front office, restaurant and housekee** departments in a sample of …
Five star hotels of a Multinational Enterprise in countries of the transitional periphery: A case study in human resources management
The paper examines the application of human resource management (HRM) practices by a
Multinational Enterprise (MNE) whose operations extend from unexplored post-Soviet …
Multinational Enterprise (MNE) whose operations extend from unexplored post-Soviet …
Changing workforce demographics: strategies derived from the resource-based view of HRM
B Verworn, D Schwarz… - International Journal of …, 2009 - inderscienceonline.com
Many companies do not realise yet that the demographic changes in the workforce require
new Human Resource Management (HRM) strategies. One reason for this could be that …
new Human Resource Management (HRM) strategies. One reason for this could be that …