Purpose–We still know very little about how the Internet of Things (IoT) is changing the way
of interpreting the business process management inside and outside firms and this topic is …

Customer relationship management (CRM) is a combination of people, processes and
technology that seeks to understand a company's customers. It is an integrated approach to …

The continuously evolving and dynamic social, economic, political environments and public
pressures demand governments to deliver effective and efficient public services. In the quest …

Six Sigma is a business strategy and a systematic methodology, use of which leads to
breakthrough in profitability through quantum gains in product/service quality, customer …

The purpose of this paper is to examine why large firms often fail to develop disruptive
innovations. This study identifies several key inhibitors or barriers that hinder those …

The aim of this paper is to present and test a model of organizational performance
improvement based on the impact of organizational learning culture. The concept of …

Incorporation of smart devices within the older framework has brought along significant
challenges. This paper presents a detailed analysis of the barriers faced during the …

The advent of the IT‐led era and the increased competition have forced companies to react
to the new changes in order to remain competitive. Enterprise resource planning (ERP) …

Purpose–Business process management (BPM) requires a holistic perspective that includes
managing the culture of an organization to achieve objectives of efficient and effective …

Purpose The ability of an organization to observe varying demands and efficiently meet
them can be described as agility. Project procurement management (PPM) in the past was …