The impact of corporate social responsibility on customer loyalty: The mediating role of corporate reputation, customer satisfaction, and trust
Corporate social responsibility has been extensively discussed and linked to the firm
performance by the researchers. However, a significant research gap remains unexplored …
performance by the researchers. However, a significant research gap remains unexplored …
A systematic literature review on corporate social responsibility (CSR) and hotels: past achievements and future promises in the hospitality sector
The study offers a comprehensive and critical systematic literature review (SLR) alongside
an analysis of recent literature regarding the significance of corporate social responsibility …
an analysis of recent literature regarding the significance of corporate social responsibility …
[HTML][HTML] A review of corporate social responsibility and its relationship with customer satisfaction and corporate image
The purpose of this paper is to review the effectiveness of Corporate Social Responsibility
(CSR) and its relationship with customer satisfaction (CS), corporate image (CI), customer …
(CSR) and its relationship with customer satisfaction (CS), corporate image (CI), customer …
The effect of destination employee service quality on tourist environmentally responsible behavior: A moderated mediation model incorporating environmental …
In a destination context, the impact of employee service quality on tourist environmentally
responsible behavior (ERB) is examined using a multimethod approach that includes an …
responsible behavior (ERB) is examined using a multimethod approach that includes an …
A cross cultural investigation of retailers commitment to CSR and customer citizenship behaviour: The role of ethical standard and value relevance
Factors promoting customer citizenship behaviour are of great interest to both practitioners
and academics because customer citizenship behaviour is a notable driver of business …
and academics because customer citizenship behaviour is a notable driver of business …
A win-win situation: Enhancing sharing economy platform brand equity by engaging business owners in CSR using gamification
This study examines the role of gamification elements in engaging suppliers of sharing
economy platforms in corporate social responsibility (CSR) activities. We expected that …
economy platforms in corporate social responsibility (CSR) activities. We expected that …
Influencing factors of customer loyalty in mobile payment: A consumption value perspective and the role of alternative attractiveness
The rapid development of mobile payment has attracted many competitors and made
customer retention a crucial issue for mobile payment service providers. This study …
customer retention a crucial issue for mobile payment service providers. This study …
What is holding customers back? Assessing the moderating roles of personal and social norms on CSR'S routes to Airbnb repurchase intention in the COVID-19 era
Despite Airbnb's disruption of the hotel industry, the COVID-19 pandemic has brought peer-
to-peer (P2P) accommodation markets to a standstill. During the pandemic, Airbnb elevated …
to-peer (P2P) accommodation markets to a standstill. During the pandemic, Airbnb elevated …
The link between corporate social responsibility and customer loyalty: Empirical evidence from the Islamic banking industry
Increased support from customers for Islamic financial services is very important to create
resilience and competitiveness in the Islamic banking industry. By highlighting certain social …
resilience and competitiveness in the Islamic banking industry. By highlighting certain social …
Going beyond the role: How employees' perception of corporate social responsibility fuels proactive customer service performance
Corporate social responsibility (CSR) and employees' proactive performance are essential
in the hospitality industry, given their positive impact on corporate performance. However …
in the hospitality industry, given their positive impact on corporate performance. However …