A review of technologies for conversational systems

J Masche, NT Le - … Methods for Knowledge Engineering: Proceedings of …, 2018‏ - Springer
During the last 50 years, since the development of ELIZA by Weizenbaum, technologies for
develo** conversational systems have made a great stride. The number of conversational …

Apparatus and method for visually representing behavior of a user of an automated response system

P Peterson, B Suhm, B Freeman - US Patent 7,039,166, 2006‏ - Google Patents
2004-05-18 Assigned to VERIZON CORPORATE SERVICES GROUP INC., BBNT
SOLUTIONS LLC reassignment VERIZON CORPORATE SERVICES GROUP INC …

System and method for observing calls to a call center

P Peterson, M Roberts - US Patent 6,970,554, 2005‏ - Google Patents
An observation system for observation calls to a call center includes an automatic call
director (ACD) unit, an interac tive voice response (IVR) unit, and a recorder unit. The ACD …

Creating a mixed-initiative grammar from directed dialog grammars

S Ativanichayaphong, D Jaramillo… - US Patent …, 2012‏ - Google Patents
US8229745B2 - Creating a mixed-initiative grammar from directed dialog grammars -
Google Patents US8229745B2 - Creating a mixed-initiative grammar from directed dialog …

The limsi arise system

L Lamel, S Rosset, JL Gauvain, S Bennacef… - Speech …, 2000‏ - Elsevier
The LIMSI Arise system provides vocal access by telephone to rail travel information for
main French intercity connections, including timetables, simulated fares and reservations …

Designing the conversational agent: Asking follow-up questions for information elicitation

J Hu, J Guo, N Tang, X Ma, Y Yao, C Yang… - Proceedings of the ACM …, 2024‏ - dl.acm.org
Conversational Agents (CAs) can facilitate information elicitation in various scenarios, such
as semi-structured interviews. Current CAs can ask predetermined questions but lack skills …

System and method for real-time, personalized, dynamic, interactive voice services for travel availability information

J Langseth, NJ Orolin, F Richards III, A Patnaik… - US Patent …, 2003‏ - Google Patents
5,371,787 A 12/1994 Hamilton 5,832,451 A* 11/1998 Flake et al..................... 705/5
5,404,400 A 4/1995 Hamilton 5,838.252 A 11/1998 Kikinis 5,406,626 A 4/1995 Ryan …

[PDF][PDF] MIMIC: An adaptive mixed initiative spoken dialogue system for information queries

J Chu-Carroll - Sixth Applied Natural Language Processing …, 2000‏ - aclanthology.org
This paper describes MIMIC, an adaptive mixed initiative spoken dialogue system that
provides movie showtime information. MIMIC improves upon previous dialogue systems in …

Building a social conversational pedagogical agent: Design challenges and methodological approaches

A Gulz, M Haake, A Silvervarg, B Sjödén… - … agents and natural …, 2011‏ - igi-global.com
This chapter discusses design challenges encountered when develo** a conversational
pedagogical agent. By tracing the historical roots of pedagogical agents in Intelligent …

Towards a neural era in dialogue management for collaboration: A literature survey

A Mannekote - arxiv preprint arxiv:2307.09021, 2023‏ - arxiv.org
Dialogue-based human-AI collaboration can revolutionize collaborative problem-solving,
creative exploration, and social support. To realize this goal, the development of automated …