The effect of mobile-wallet service dimensions on customer satisfaction and loyalty: An empirical study
Electronic payment options have mostly superseded traditional cash payment methods. The
growth of digital wallets, e-commerce, mobile payments, and other unusual payment …
growth of digital wallets, e-commerce, mobile payments, and other unusual payment …
The moderating role of high-and low-involvement product types on customer loyalty and satisfaction in banking: An Australian perspective
Purpose The study aims to develop a holistic model identifying the constructs that impact
customer loyalty in retail banking and introduce product type as a moderating variable to the …
customer loyalty in retail banking and introduce product type as a moderating variable to the …
Impact of perceived product value on customer-based brand equity: Marx's theory–value-based perspective
Y Qiao, X Yin, G ** customer loyalty; the mediating role of customer commitment and satisfaction
The study's objectives were to investigate the nexus of service quality and innovation in
develo** customer loyalty, with customer commitment and satisfaction as mediating. To …
develo** customer loyalty, with customer commitment and satisfaction as mediating. To …
Enhancing loyalty in luxury fashion with AI: the mediation role of customer relationships
SS Khamoushi Sahne… - Asia-Pacific Journal of …, 2025 - emerald.com
Purpose This study aims to investigate the impact of artificial intelligence (AI) on customer
loyalty in the luxury fashion market. It explores how AI-driven tools influence customer trust …
loyalty in the luxury fashion market. It explores how AI-driven tools influence customer trust …
You want my loyalty? Treat me fairly! A study of Islamic banking customers in South Africa
M Roberts-Lombard, DJ Petzer - Journal of Islamic Marketing, 2025 - emerald.com
Purpose The purpose of this study is to investigate possible drivers of loyalty amongst
Islamic banking customers in Gauteng, South Africa. We ponder the relationships of service …
Islamic banking customers in Gauteng, South Africa. We ponder the relationships of service …
Strengthening the satisfaction–loyalty link: a study of mediating factors in the retail banking industry of South Africa
M Roberts-Lombard, VA Pieterse… - European Business …, 2024 - emerald.com
Purpose The study aims to explore how selected factors influence customer's satisfaction in
a business-to-consumer context. Furthermore, it also investigates the mediating role of …
a business-to-consumer context. Furthermore, it also investigates the mediating role of …
Achieving customer loyalty during post-pandemic: an asymmetric approach
The study aims to investigate causal recipes to improve restaurant customers' loyalty (LOY)
during COVID-19 post-pandemic. The study utilizes Fuzzy-set Qualitative Comparative …
during COVID-19 post-pandemic. The study utilizes Fuzzy-set Qualitative Comparative …
Revisiting the delight–loyalty link in a retail banking context–an emerging market perspective
M Roberts-Lombard, C Makanyeza… - African Journal of …, 2024 - emerald.com
Purpose This study uses relationship marketing theory to explore affective and calculative
commitment as mediators in the delight–loyalty link. Furthermore, it investigates the role of …
commitment as mediators in the delight–loyalty link. Furthermore, it investigates the role of …