Effectiveness of French language models on abstractive dialogue summarization task
Y Zhou, F Portet, F Ringeval - ar** speech is a natural and frequently occurring phenomenon in human–human
conversations with an underlying purpose. Speech overlap events may be categorized as …
conversations with an underlying purpose. Speech overlap events may be categorized as …
System and method for managing routing of customer calls to agents
S Merritt - US Patent 10,229,370, 2019 - Google Patents
(57) ABSTRACT A call management system of a call center retrieves cus tomer
demographic data associated with a customer identi fier for an inbound caller, ie, customer …
demographic data associated with a customer identi fier for an inbound caller, ie, customer …
System and method for managing routing of customer calls to agents
S Merritt - US Patent 10,257,357, 2019 - Google Patents
(57) ABSTRACT A call management system of a call center retrieves from a customer
database enterprise customer data associated with an identified customer in a customer call …
database enterprise customer data associated with an identified customer in a customer call …
System and method for managing routing of customer calls to agents
S Merritt - US Patent 10,235,628, 2019 - Google Patents
Upon receiving an inbound call, a call management system retrieves from a customer
database enterprise customer data associated with an identified customer. The customer …
database enterprise customer data associated with an identified customer. The customer …
Can we detect speakers' empathy?: A real-life case study
In the context of automatic behavioral analysis, we aim to classify empathy in human-human
spoken conversations. Empathy underlies to the human ability to recognize, understand and …
spoken conversations. Empathy underlies to the human ability to recognize, understand and …
System and method for managing customer call-backs
S Merritt - US Patent 10,257,355, 2019 - Google Patents
(57) ABSTRACT A system herein provides automated call-back of customers who have
terminated an inbound call by exercising a call back option of an interactive voice response …
terminated an inbound call by exercising a call back option of an interactive voice response …
System and method for managing customer call-backs
S Merritt - US Patent 10,582,060, 2020 - Google Patents
(57) ABSTRACT A system herein provides automated call-back of customers who have
terminated an inbound call by exercising a call back option of an interactive voice response …
terminated an inbound call by exercising a call back option of an interactive voice response …