Healthcare systems throughout the world are under pressure to widen access, improve
efficiency and quality of care, and reduce inequity. Achieving these conflicting goals requires …

One of the basic scheduling problems, the open-shop scheduling problem has a broad
range of applications across different sectors. The problem concerns scheduling a set of …

Problem definition: Inpatient beds are usually grouped into several wards, and each ward is
assigned to serve patients from certain “primary” specialties. However, when a patient waits …

This paper introduces the Theory of AI-driven scheduling (TAIS), an innovative framework
designed to revolutionise service-oriented scheduling (In the context of this paper,'service …

Emergency care necessitates adequate and timely treatment, which has unfortunately been
compromised by crowding in many emergency departments (EDs). To address this issue …

We investigate a two-station queueing system where strategic customers must be
sequentially serviced at both stations. We prove that an established property—that the …

This paper investigates a sequencing and scheduling problem incorporating waiting time
tolerance. The objective is to determine an arrival time for each appointment to minimize the …

Problem definition: We study open-shop service networks where customers go through
multiple services. We were motivated by a partnering health screening clinic, where …

Queueing models that are used to capture various service settings typically assume that
customers require a single unit of resource (server) to be processed. However, there are …

Problem definition: Multistage service is common in healthcare. One widely adopted
approach to manage patient visits in multistage service is to provide patients with visit …