This paper examines event tourism as a field of study and area of professional practice
updating the previous review article published in 2008. In this substantially extended review …

High quality services and customer satisfaction are important determinants of destination
competitiveness. For effectively and efficiently managing service quality and providing …

This study aims to examine the influence of an international airport's physical environment
on passengers' delight and satisfaction. This study also aims to assess the moderating role …

Importance–performance analysis (IPA) is extensively used in hospitality and tourism
research because of its simplicity. However, due to the lack of critical statistical analysis, the …

This study is a methodological evaluation of studies on importance and performance
measurement, and importance–performance analysis (IPA) which has gained widespread …

This study examines the important role of the servicescape in relation to customers' cognitive
(beliefs about servicescape quality), affective (affect and satisfaction) and behavioral …

As a relatively new and under-researched tourism destination, Serbia provides an
interesting context to assess destination competitiveness in conditions of global …

Purpose–This paper aims to examine diners' luxury restaurant consumption behavior by
incorporating diner expectations into a modified Mehrabian–Russell model. Consumers …

As the use of international airports has been increasing, airports have emerged as a
remarkable background in the tourism industry. To address this, the present study aimed at …

This study identifies the major motivations of visitors for attending consumer travel
exhibitions and segments visitors based on their motivations. The findings suggest that …