A meta-analysis of empirical e-government research and its future research implications
BW Wirtz, P Daiser - International Review of Administrative …, 2018 - journals.sagepub.com
The desired e-government potentials and its shortcomings in reality are key reasons why e-
government has become a major topic of interest to academics and practitioners, leading to …
government has become a major topic of interest to academics and practitioners, leading to …
[HTML][HTML] Artificial intelligence in public services: When and why citizens accept its usage
Interest in implementing artificial intelligence (AI)–based software in the public sector is
growing. First implementations and research in individual public services have already been …
growing. First implementations and research in individual public services have already been …
Review of performance assessment frameworks of e-government projects
H Singh, P Grover, AK Kar… - … : People, process and …, 2020 - emerald.com
Purpose The purpose of this paper is to summarize the literature of electronic government
frameworks and models to identify various constructs and their relationship to measure the …
frameworks and models to identify various constructs and their relationship to measure the …
A study of Web 2.0 applications in library websites
Web 2.0 represents an emerging suite of applications that hold immense potential in
enriching communication, enabling collaboration and fostering innovation. However, little …
enriching communication, enabling collaboration and fostering innovation. However, little …
E‐service quality model for Indian government portals: citizens' perspective
Purpose–E‐government implementation evolves through different stages of maturity,
enforcing changes in strategies at each level. The transitions of service maturity phases …
enforcing changes in strategies at each level. The transitions of service maturity phases …
Citizen engagement in co-creation of e-government services: a process theory view from a meta-synthesis approach
Purpose The purpose of this study is to develop an in-depth understanding of the overall
process of facilitating co-creation of e-government services, focusing on the government's …
process of facilitating co-creation of e-government services, focusing on the government's …
The nature of public e-services and their quality dimensions
A Jansen, S Ølnes - Government Information Quarterly, 2016 - Elsevier
In this paper, we argue that our understanding of the concept of 'e-service'is incomplete and
that this inadequate understanding blurs important differences between distinct types of …
that this inadequate understanding blurs important differences between distinct types of …
[HTML][HTML] Rebuilding public trust in government administrations through e-government actions
DB Gracia, LVC Arino - Revista Española de Investigación de Marketing …, 2015 - Elsevier
Citizen trust in the public administration has been reduced worldwide due to recent events
such as the current economic situation, corruption cases or disclosure of classified …
such as the current economic situation, corruption cases or disclosure of classified …
A multiple-item scale for assessing e-government service quality
A critical element in the evolution of e-governmental services is the development of sites that
better serve the citizens' needs. To deliver superior service quality, we must first understand …
better serve the citizens' needs. To deliver superior service quality, we must first understand …
User acceptance of a G2B system: A case of electronic procurement system in Malaysia
M Sambasivan, G Patrick Wemyss, R Che Rose - Internet Research, 2010 - emerald.com
Purpose–The purpose of this paper is to determine the factors that influence the intention to
use and actual usage of a G2B system such as electronic procurement system (EPS) by …
use and actual usage of a G2B system such as electronic procurement system (EPS) by …