Technology readiness: a meta-analysis of conceptualizations of the construct and its impact on technology usage

M Blut, C Wang - Journal of the Academy of Marketing Science, 2020 - Springer
The technology readiness (TR) index aims to better understand people's propensity to
embrace and use cutting-edge technologies. The initial TR construct considers four …

Three decades of customer value research: paradigmatic roots and future research avenues

VA Zeithaml, K Verleye, I Hatak… - Journal of Service …, 2020 - journals.sagepub.com
The last three decades have witnessed a resurgence of research on the topic of customer
value. In search of a comprehensive integration and analysis of this research—including …

The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a develo** country

MUH Uzir, H Al Halbusi, R Thurasamy… - Journal of Retailing and …, 2021 - Elsevier
The rapid growth of online purchasing in recent years has emphasized the accompanying
role of home delivery service provided by delivery personnel in ensuring customer …

[HTML][HTML] Investigating the antecedents of consumer behavioral intention for sustainable fashion products: Evidence from a large survey of Italian consumers

RM Dangelico, L Alvino, L Fraccascia - Technological Forecasting and …, 2022 - Elsevier
The heavy environmental effect of the fashion industry, along with the growing interest of
consumers in sustainability issues, is driving this industry towards greater ecological …

Bots with feelings: should AI agents express positive emotion in customer service?

E Han, D Yin, H Zhang - Information Systems Research, 2023 - pubsonline.informs.org
Customer service employees are generally advised to express positive emotion during their
interactions with customers. The rise and maturity of artificial intelligence (AI)–powered …