Innovation in public organizations is widely documented and has increasingly been the
subject of empirical scrutiny. This article integrates the empirical evidence of the internal and …

A rule is divisive when its legitimacy is contested and divisive rules are an enduring theme of
public administration research. For over three decades, this research has been shaped by …

Firms across the globe are affected by red tape, but there is little academic research on how
country‐level institutions shape red tape perceptions. Drawing on institutional theory, we …

The study investigates the nature of public service motivation's (PSM) relationship to
employee work engagement. Using the Job Demands-Resource Model, the authors …

Most research has conceptualized red tape as being a pathological subset of organizational
formalization. This article argues that focusing on a single dimension of organizational …

We focus on the relationships among administrative delay, red tape, and red tape–related
organizational performance. We hypothesize that administrative delay leads to more red …

Red tape studies typically focus on burdensome rules that have negative effects on
organizations, as perceived by managers. The one‐item general red tape scale is …

In this study, we aim to replicate and extend the negative effect of red tape on procedural
satisfaction by conducting an experiment via the online crowdsourcing service MTurk. Our …

Governments are becoming digital; however, a shift toward digital transformation may not
always occur voluntarily. For example, despite their willingness or skills, local government …

Goals in the public sector are complex and managers can face situations in which pursuing
one legitimate goal necessitates performance trade-offs in other areas. This study tests how …