The influence of social media marketing activities on customer loyalty: A study of e-commerce industry

M Yadav, Z Rahman - Benchmarking: An International Journal, 2018 - emerald.com
Purpose The purpose of this paper is to examine the impact of perceived social media
marketing activities (SMMAs) on customer loyalty via customer equity drivers (CEDs) in an e …

Literature review of emerging trends and future directions of e-commerce in global business landscape

S Goyal, BS Sergi, M Esposito - World Review of …, 2019 - inderscienceonline.com
The global business landscape is undergoing a dynamic transformation due to the
increasing penetration of internet and communication technologies. This article reviews the …

Measuring consumer perception of social media marketing activities in e-commerce industry: Scale development & validation

M Yadav, Z Rahman - Telematics and informatics, 2017 - Elsevier
The internet has changed the nature of shop** in the past two decades, which has
supported the proliferation of e-commerce sites and thus shop** has shifted to e …

Reflections of entrepreneurs of small and medium-sized enterprises concerning the adoption of social media and its impact on performance outcomes: Evidence from …

SZ Ahmad, N Ahmad, ARA Bakar - Telematics and Informatics, 2018 - Elsevier
There have been numerous studies on the adoption of social media among individuals as
well as organizations. Nevertheless, most of these studies were conducted in developed …

Understanding consumers' trust in social media marketing environment

M Irshad, MS Ahmad, OF Malik - International Journal of Retail & …, 2020 - emerald.com
Purpose The purpose of this study was to examine the impacts of consumers' motivations (ie
remuneration, social, and empowerment) on online purchase intentions mediated through …

The age of mobile social commerce: An Artificial Neural Network analysis on its resistances

JJ Hew, LY Leong, GWH Tan, KB Ooi… - … Forecasting and Social …, 2019 - Elsevier
Drivers of social commerce usage has been the focus of scholars in recent years, but mobile
social media users' resistance behavior towards mobile social commerce has been in the …

Understanding the interplay of social commerce affordances and swift guanxi: An empirical study

J Lin, Z Luo, X Cheng, L Li - Information & management, 2019 - Elsevier
Prior studies highlight consumer behavior in social commerce from the perspective of
relational exchange, while culture-driven aspects have been neglected. Given cultural …

Factors influencing consumer intention in social commerce adoption

I Akman, A Mishra - Information Technology & People, 2017 - emerald.com
Purpose Social media remarkably changed the way of interaction between the consumers
and organizations. The increased acceptance of social media has given rise to social …

Mobile social commerce: The booster for brand loyalty?

JJ Hew, VH Lee, KB Ooi, B Lin - Computers in Human Behavior, 2016 - Elsevier
In view of the deficiencies in current literature, this study seeks to examine if mobile social
commerce continuance usage influences brand loyalty among customers, and assessed the …

Generating travel-related contents through mobile social tourism: does privacy paradox persist?

JJ Hew, GWH Tan, B Lin, KB Ooi - Telematics and Informatics, 2017 - Elsevier
In view that smart tourism is a neglected research area and privacy concern is a prevalent
issue that deserves spotlight in smart tourism research, this study seeks to explain …