This review aims to examine the latest research on online customer experience (OCE),
which can be defined as consumer's cognitive, emotional, and behavioral response to …

The flourishing positive psychology field has Flow as a core construct. This systematic
review of 185 articles examines Flow's concept, to analyse it theoretically, methodologically …

Online retailers are eager to find the answers to the following questions: How relevant is
SNS usage to consumer shop** decisions? Is the information shared on SNS likely to …

Generational theory posits that generational cohorts develop similar attitudes and beliefs.
Gen Y, Millennials, will become the largest customer segment for hotels worldwide. This …

With the growing popularity of mobile devices (m-devices) and technological advancement
in wireless networks, a new form of shop** channel has emerged in the tourism industry …

Online social media marketing has become a mainstream marketing approach, with huge
and rising sales volume. Drawing on the pleasure-arousal-dominance model and flow …

This study measured environmentally responsible behaviors and destination loyalty of
international tourists who participated in an ecotourism tour package at Jeju Island, South …

Purpose The purpose of this paper is to develop a model to examine the female consumer's
intention to shop online. The rising number of female online shoppers has compelled the …

Given the accelerating adoption of apps and mobile technology in the hospitality and
tourism industry, it is critical to understand customer experience of mobile apps as emerging …

Purpose This study aims to examine determinants of perceived website quality and
associations among consequences of perceived website quality. Adopting the framework of …