This chapter compares and contrasts the effects of two knowledge repositories, routines and
transactive memory systems (TMSs), on knowledge creation, coordination, retention and …

We trace the evolution of research on organizational learning. As organizations acquire
experience, their performance typically improves at a decreasing rate. Although this learning …

Unlearning has evinced immense traction and opportunity in debates pertaining to
organizational learning, innovation, management of change, knowledge management, and …

Organizational learning includes processes of creating, retaining and transferring
knowledge and has implications for the performance and competitiveness of organizations …

Error research in organizational science and operations management has increased in
volume, scope, and theoretical and methodological sophistication. Missing from these …

Many models in operations management involve dynamic decision making that assumes
optimal updating in response to information revelation. However, behavioral theory suggests …

Purpose Insight has grown that for an organization to learn and change successfully,
forgetting and unlearning are required. The purpose of this paper is to summarize the …

We use a unique, hand-collected data set to examine learning and forgetting in hip
replacement surgery as a function of a surgeon's experience with specific surgical device …

The operations management community has recognized operational excellence as a
contemporary arena comprising a full spectrum of research paradigms. However, there is a …

In this research, we disentangle the relationship between several key aspects of a team
leader's experience and the likelihood of improvement project success. Using the lens of …