Purpose Customer journeys have become an increasingly important topic in service
management and design. The purpose of this paper is to review customer journey …

Purpose The purpose of this paper is to identify the state of academic research on
innovation in tourism. The authors present a systematic review of the literature, different …

This paper aims to demonstrate how the huge amount of Social Big Data available from
tourists can nurture the value creation process for a Smart Tourism Destination. Applying a …

Purpose This study aims to identify the structural relationship among social capital,
knowledge sharing, innovation and performance of small-and medium-sized enterprises …

Efficient transferring information and knowledge play a fundamental strategic role in a
tourism system. This is especially important in critical times where efficient collaboration …

The purpose of the study was to examine the mediating role of strategic agility in absorptive
capacity's effects on the firm performance of accommodation establishments in Turkey. A …

This research investigates the direct and (indirect) spatial spillover effects of agglomeration
economies on the productivity of the tourism industry. With increasing concerns about the …

This study evaluates bibliometric studies in tourism, depicts emerging themes, and offers
critical discussions for theory development and future research. To achieve this aim, 190 …

This study aims to investigate the intersection between organizational learning (OL) and
knowledge management (KM) in the tourism and hospitality sector by conducting a …

Purpose The purpose of this study is to provide a synthesis of the state of research on
collaborative innovation in tourism and hospitality. It presents a systematic review of the …