To trust or not to trust: How a conversational interface affects trust in a decision support system

A Gupta, D Basu, R Ghantasala, S Qiu… - Proceedings of the ACM …, 2022 - dl.acm.org
Trust is an important component of human-AI relationships and plays a major role in sha**
the reliance of users on online algorithmic decision support systems. With recent advances …

Great chain of agents: The role of metaphorical representation of agents in conversational crowdsourcing

JY Jung, S Qiu, A Bozzon, U Gadiraju - … of the 2022 CHI Conference on …, 2022 - dl.acm.org
Conversational agents are being widely adopted across several domains to serve a variety
of purposes ranging from providing intelligent assistance to companionship. Recent …

When in Doubt! Understanding the Role of Task Characteristics on Peer Decision-Making with AI Assistance

S Salimzadeh, U Gadiraju - Proceedings of the 32nd ACM Conference …, 2024 - dl.acm.org
With the integration of AI systems into our daily lives, human-AI collaboration has become
increasingly prevalent. Prior work in this realm has primarily explored the effectiveness and …

" Are we all in the same boat?" Customizable and Evolving Avatars to Improve Worker Engagement and Foster a Sense of Community in Online Crowd Work

ECS de Groot, U Gadiraju - Proceedings of the 2024 CHI Conference on …, 2024 - dl.acm.org
Human intelligence continues to be essential in building ground-truth data, training sets, and
for evaluating a plethora of systems. The democratized and distributed nature of online …

Robot feedback design for response delay

D Kang, C Nam, SS Kwak - International Journal of Social Robotics, 2024 - Springer
We investigated an effective human-robot interaction design to alleviate the user's negative
experience caused by the response delay of a robot. The feedback regarding a robot's …

ContextBot: Improving Response Consistency in Crowd-Powered Conversational Systems for Affective Support Tasks

Y Ma, T Abbas, U Gadiraju - Proceedings of the 34th ACM Conference …, 2023 - dl.acm.org
Crowd-powered conversational systems (CPCS) solicit the wisdom of crowds to quickly
respond to on-demand users' needs. The very factors that make this a viable solution---such …

Understanding user perceptions of response delays in crowd-powered conversational systems

T Abbas, U Gadiraju, VJ Khan… - Proceedings of the ACM …, 2022 - dl.acm.org
Crowd-powered conversational systems (CPCS) are gaining considerable attention for their
potential utility in a variety of application domains, for which automated conversational …