With the advancements in mobile technologies, mobile hotel booking (MHB) has become an
important distribution channel for hotels and online travel agencies (OTAs). Understanding …

Purpose The purpose of this study is to identify the factors that influence the development of
service robots, and to apply a service innovation strategic mindset to the hotel industry in …

Purpose This paper aims to explore the factors that influence Generation Y's positive or
negative electronic word-of-mouth (eWOM) behavior via social media and mobile …

Purpose This study aims to examine the extant E-commerce performance literature to derive
a coherent framework to further the understanding, identify research gaps and suggest …

This study examined the effect of leadership and innovation on differentiation strategy and
company performance of hotels in Surabaya, Indonesia. The study used quantitative …

Purpose Internet of Things (IoT) adoption is a differentiating factor in the hospitality industry
which facilitates the integration of the digital and real world. This paper aims to explore …

Companies around the world have recognized that environmental issues and social values
constitute some of the most important management concerns and have actively introduced …

Purpose The term smartness has been discussed in the academia for many years; prior
research has listed numerous advantages and encouraged business entities to implement …

Purpose The purpose of this paper is to identify the double-edged sword of customer
involvement (perceived relationship quality and coordination cost) in new service …

Virtual assistants, also known as chatbot technology is getting more prominent and is
applied widely in many industries. The use of chatbots, advantages, disadvantages, and …