Effects of COVID-19 on hotel marketing and management: a perspective article
Purpose This paper aims to discuss the effects of COVID-19 on hotel marketing and
management practices and outlines a three-pronged research agenda to stimulate …
management practices and outlines a three-pronged research agenda to stimulate …
Perceived hygiene attributes in the hotel industry: customer retention amid the COVID-19 crisis
The COVID-19 pandemic has caused a crisis in the hotel industry worldwide, but few studies
have suggested methods to retain customers. This study proposes hygiene management as …
have suggested methods to retain customers. This study proposes hygiene management as …
Experienscape: expanding the concept of servicescape with a multi-stakeholder and multi-disciplinary approach (invited paper for 'luminaries' special issue of …
Abstract Since Bitner's (1992) introduction of the servicescape concept, many conceptual
and empirical studies have been conducted. Even though a relatively solid theoretical base …
and empirical studies have been conducted. Even though a relatively solid theoretical base …
The effect of physical environment on passenger delight and satisfaction: Moderating effect of national identity
This study aims to examine the influence of an international airport's physical environment
on passengers' delight and satisfaction. This study also aims to assess the moderating role …
on passengers' delight and satisfaction. This study also aims to assess the moderating role …
Peer-to-peer accommodation amid COVID-19: the effects of Airbnb cleanliness information on guests' trust and behavioral intentions
Purpose This study aims to explore the influence of different types of cleanliness information
provided on the Airbnb platform (hosts' sanitation labels, Airbnb cleaning protocol and …
provided on the Airbnb platform (hosts' sanitation labels, Airbnb cleaning protocol and …
NormBank: A knowledge bank of situational social norms
We present NormBank, a knowledge bank of 155k situational norms. This resource is
designed to ground flexible normative reasoning for interactive, assistive, and collaborative …
designed to ground flexible normative reasoning for interactive, assistive, and collaborative …
Cleanliness unravelled: a review and integration of literature
Purpose The purpose of this paper is to present a systematic literature review on stimulus,
organism and response variables related to actual and perceived cleanliness and develop a …
organism and response variables related to actual and perceived cleanliness and develop a …
Role of airport physical environments in the satisfaction generation process: mediating the impact of traveller emotion
As the use of international airports has been increasing, airports have emerged as a
remarkable background in the tourism industry. To address this, the present study aimed at …
remarkable background in the tourism industry. To address this, the present study aimed at …
An expanded nomological network of experienscape
Purpose Bitner's (1992) concept of servicescape has received widespread academic
attention, resulting in many conceptual and empirical studies. By scanning the servicescape …
attention, resulting in many conceptual and empirical studies. By scanning the servicescape …
[HTML][HTML] Towards sustainable servicescape–tourists' perspectives of accommodation service attributes
The study uses content analysis to identify the sustainable attributes in 678 accommodation
reviews from Finnish and Russian tourists published on the Tripadvisor website and …
reviews from Finnish and Russian tourists published on the Tripadvisor website and …