To support effective and successful projects, Service Design practitioners rely on insights
that mainly build on qualitative research methodology. The literature on data science …

With the wave of data-driven design, data literacy is increasingly important for designers, so
current design education aims to incorporate data literacy. However, designing with data …

In today's digital world, data has become an essential resource for companies' business
success. However, many organizations still struggle to use this resource effectively. We …

Service design is a relatively young multidisciplinary field and in the past two decades has
gained more attention in both the service industry and academia. Even though service …

Scholars have advocated for the importance of evaluation in service design, proposing
comprehensive frameworks for such integration in design processes. This research seeks to …

In the past few years, higher education programs in service design have been steadily
growing. Mostly positioned as master's degrees within varied faculties and departments …

This chapter reflects on collaborations between academics, artists and activists to explore
the complexity of issues of migration when seeking to engage with diverse audiences …

Youth in the City (YITC) is an international, multidisciplinary research initiative that promotes
digital participatory action research (PAR) with multicultural and migrant youth as an …

Service providers nowadays face a complex situation, which is characterized by highly-
demanding customers on the one and a plethora of potentially relevant data on the other …

This chapter delves into informational privacy within the context of service design, set
against the backdrop of the surveillance era driven by digitalization and servitization. It …