COVID-19 outbreak: Impact on global economy
COVID-19 has been considered the most significant threat since World War II and the
greatest global health disaster of the century. Wuhan City, Hubei Province, China, reported a …
greatest global health disaster of the century. Wuhan City, Hubei Province, China, reported a …
Role of artificial intelligence and robotics to foster the touchless travel during a pandemic: a review and research agenda
Purpose The hospitality industry experienced an unanticipated challenge from the COVID-
19 pandemic. However, research in this area is scarce. Accordingly, this study aims to unfold …
19 pandemic. However, research in this area is scarce. Accordingly, this study aims to unfold …
Customers' acceptance of artificially intelligent service robots: The influence of trust and culture
This study addresses two critical research gaps in human-robot interaction (HRI): the limited
systematic research on the role of trust in customers' acceptance of artificially intelligent (AI) …
systematic research on the role of trust in customers' acceptance of artificially intelligent (AI) …
COVID-19 and hospitality 5.0: Redefining hospitality operations
The sudden outbreak of COVID-19 has severely affected the global hospitality industry. The
hygiene and cleanliness of hotels has become the focal point in the recovery plan during …
hygiene and cleanliness of hotels has become the focal point in the recovery plan during …
A model of online food delivery service quality, customer satisfaction and customer loyalty: a combination of PLS-SEM and NCA approaches
A model of online food delivery service quality, customer satisfaction and customer loyalty: a
combination of PLS-SEM and NCA approaches | Emerald Insight Books and journals Case …
combination of PLS-SEM and NCA approaches | Emerald Insight Books and journals Case …
The effect of COVID-19 pandemic on domestic tourism: A DEMATEL method analysis on quarantine decisions
Countries' most effective methods to reduce the impact of outbreaks are quarantine the
regions during the pandemic periods. Quarantine decisions during a pandemic directly …
regions during the pandemic periods. Quarantine decisions during a pandemic directly …
Employee work status, mental health, substance use, and career turnover intentions: An examination of restaurant employees during COVID-19
The COVID-19 pandemic has negatively impacted the restaurant industry and employees in
the worst possible way. This empirical study aims to examine the relationships between …
the worst possible way. This empirical study aims to examine the relationships between …
COVID-19 and restaurant demand: early effects of the pandemic and stay-at-home orders
Purpose This paper aims to evaluate the early effects of the pandemic of coronavirus
disease 2019 (COVID-19) and accompanying stay-at-home orders on restaurant demand in …
disease 2019 (COVID-19) and accompanying stay-at-home orders on restaurant demand in …
Customer-robot interactions: Understanding customer experience with service robots
Technology developments relating to automation, artificial intelligence, and robots have
transformed the landscape of service industries, including hospitality and tourism. Through a …
transformed the landscape of service industries, including hospitality and tourism. Through a …
Hospitality managers in turbulent times: the COVID-19 crisis
Hospitality managers in turbulent times: the COVID-19 crisis | Emerald Insight Books and
journals Case studies Expert Briefings Open Access Publish with us Advanced search …
journals Case studies Expert Briefings Open Access Publish with us Advanced search …