COVID-19 outbreak: Impact on global economy
COVID-19 has been considered the most significant threat since World War II and the
greatest global health disaster of the century. Wuhan City, Hubei Province, China, reported a …
greatest global health disaster of the century. Wuhan City, Hubei Province, China, reported a …
Working with service robots? A systematic literature review of hospitality employees' perspectives
Taking a systematic literature review approach, this study examines research on service
robot adoption from hospitality employees' perspectives. The findings reveal the current …
robot adoption from hospitality employees' perspectives. The findings reveal the current …
Customers' acceptance of artificially intelligent service robots: The influence of trust and culture
This study addresses two critical research gaps in human-robot interaction (HRI): the limited
systematic research on the role of trust in customers' acceptance of artificially intelligent (AI) …
systematic research on the role of trust in customers' acceptance of artificially intelligent (AI) …
Customer-robot interactions: Understanding customer experience with service robots
Technology developments relating to automation, artificial intelligence, and robots have
transformed the landscape of service industries, including hospitality and tourism. Through a …
transformed the landscape of service industries, including hospitality and tourism. Through a …
A model of online food delivery service quality, customer satisfaction and customer loyalty: a combination of PLS-SEM and NCA approaches
A model of online food delivery service quality, customer satisfaction and customer loyalty: a
combination of PLS-SEM and NCA approaches | Emerald Insight Books and journals Case …
combination of PLS-SEM and NCA approaches | Emerald Insight Books and journals Case …
COVID-19 and hospitality 5.0: Redefining hospitality operations
The sudden outbreak of COVID-19 has severely affected the global hospitality industry. The
hygiene and cleanliness of hotels has become the focal point in the recovery plan during …
hygiene and cleanliness of hotels has become the focal point in the recovery plan during …
Role of artificial intelligence and robotics to foster the touchless travel during a pandemic: a review and research agenda
Purpose The hospitality industry experienced an unanticipated challenge from the COVID-
19 pandemic. However, research in this area is scarce. Accordingly, this study aims to unfold …
19 pandemic. However, research in this area is scarce. Accordingly, this study aims to unfold …
Remote working and employee engagement: a qualitative study of British workers during the pandemic
Purpose Through the lens of Conservation of Resources (COR) theory, this study explores
how remote working inhibits employee engagement. The authors offer a fresh perspective …
how remote working inhibits employee engagement. The authors offer a fresh perspective …
[HTML][HTML] Impact of perceived organizational support on OCB in the time of COVID-19 pandemic in Hungary: employee engagement and affective commitment as …
The performance of the employees and productivity of each individual, in general, have
been badly affected because of the COVID-19 pandemic. Organizational citizenship …
been badly affected because of the COVID-19 pandemic. Organizational citizenship …
Customer satisfaction with Restaurants Service Quality during COVID-19 outbreak: A two-stage methodology
Online reviews have been used effectively to understand customers' satisfaction and
preferences. COVID-19 crisis has significantly impacted customers' satisfaction in several …
preferences. COVID-19 crisis has significantly impacted customers' satisfaction in several …