Contemporary perspectives on customer relationship management and the parent concept
of customer management gathered momentum in the mid-1980 s and early 1990s. The …

This study aims to provide a comprehensive overview of the current state of user-generated
content (UGC) research within the context of new product development (NPD). A systematic …

Optimising affective design based on customer needs help to earn competitive advantages.
However, affective design has been studied qualitatively and the value of online opinions …

New energy vehicles (NEVs) such as electronic cars represent a major trend in the
automobile industry, where most their exterior designs still follow those of convention fuelled …

Previous studies carried out customer surveys by questionnaires to collect data for analyzing
consumer requirements. In recent years, a large and growing body of literature has …

Recently, many companies have increasingly emphasized product appearance aesthetics
and emotional preference-based design to enhance the competitiveness and popularity of …

The effective acquisition of kansei words for assessing product design features plays a
decisive role in knasei engineering research, whereas previous studies rarely give a full …

As the development of the consuming environment, the way consumers give feedback on
product experience changes from passive feedback to active reviews, and the development …

As a result of the speed and availability of the Internet, mobile devices and apps are in
widespread usage throughout the world. Thus, they can be seen in the hands of nearly …

Eliciting user needs from mass online reviews is playing a significant role in the product
iteration process. Efficient user needs elicitation does achieve considerable benefits for …