Chatbots are intelligent conversational agents that can interact with users through natural
languages. As chatbots can perform a variety of tasks, many companies have committed …

Artificial intelligence (AI) characterizes a new generation of technologies capable of
interacting with the environment and aiming to simulate human intelligence. The success of …

Conversational agents (CAs), described as software with which humans interact through
natural language, have increasingly attracted interest in both academia and practice …

This study develops and empirically tests a theoretical model of artificially intelligent (AI)
device use acceptance (AIDUA) that aims to explain customers' willingness to accept AI …

Conversational agents (CAs) are software-based systems designed to interact with humans
using natural language and have attracted considerable research interest in recent years …

Recommender systems are software applications that help users to find items of interest in
situations of information overload. Current research often assumes a one-shot interaction …

As new technologies continue to advance consumer experience, utilization of service robots
and artificial intelligence to deliver human services has been increasingly gaining attention …

Online interactions have emerged as a dominant exchange mode for companies and
customers. Cultivating online relationships—defined as relational exchanges that are …

Advances in artificial intelligence provide new tools of digital assistance that retailers can
use to support consumers while shop**. The aim of this research is to examine how …

Abstract Advancements in conversational Artificial Intelligence (AI) have led to rapid growth
in firms' use of AI chatbots in customer service roles. While the shareholder wealth effects of …