The paper reviews the debate on innovation in services which has flourished over the last
20 years and suggests a research agenda for the services innovation literature. We discuss …

This chapter reviews the theoretical and empirical literature on technological change and
innovation in services. The survey covers the nature and role of technological change and …

Principles of lean office management increasingly call for space to be stripped of extraneous
decorations so that it can flexibly accommodate changing numbers of people and different …

By using firm-level data provided by the last round of the (Italian) Community Innovation
Survey (CIS4) this paper explores (in a manufacturing-services comparative framework) the …

Social capital is a key resource encouraging innovation in clustered firms of the hospitality
and tourism industry, however it may be influenced by managers perception of market …

This article presents the findings of a survey among 613 firms in the Dutch hospitality
industry adopting a demarcation perspective. The paper illustrates that innovation in this …

International Encyclopedia of Human Geography, Second Edition, Fourteen Volume Set
embraces diversity by design and captures the ways in which humans share places and …

The concept of productivity is at the heart of economic theory, management science and
operational management of firms and organizations. Despite the theoretical and operational …

The article reviews the literature relevant to innovation in services, which has flourished
since the 1990s. We discuss the definition of service and to what extent the characteristics of …

This paper puts forward a framework for understanding the relationship between service
industries and social innovation. These are two, previously disconnected research areas …