What affects the online ratings of restaurant consumers: a research perspective on text-mining big data analysis

J Liu, Y Yu, F Mehraliyev, S Hu, J Chen - International Journal of …, 2022 - emerald.com
Purpose Despite a significant focus on customer evaluation and sentiment analysis, limited
attention has been paid to discrete emotional perspective in terms of the emotionality used …

Systematic literature review using PRISMA: exploring the influence of service quality and perceived value on satisfaction and intention to continue relationship

B Tedja, M Al Musadieq, A Kusumawati… - Future Business …, 2024 - Springer
This study aims to develop a systematic review of the influence of Service Quality and
Perceived Value on Satisfaction and Intention to Continue the Relationship from an …

The intricate relationships of consumers' loyalty and their perceptions of service quality, price and satisfaction in restaurant service

S Ahmed, A Al Asheq, E Ahmed, UY Chowdhury… - The TQM …, 2023 - emerald.com
Purpose The purpose of this study is to determine how consumers perceive restaurant
service in Bangladesh. The goal of this study is to determine the impact of perceived service …

Effects of logistics service quality and price fairness on customer repurchase intention: The moderating role of cross-border e-commerce experiences

QH Do, TY Kim, X Wang - Journal of Retailing and Consumer Services, 2023 - Elsevier
The dimension of logistics service quality (LSQ) has been receiving much attention as a key
factor for the success of many leading domestic e-commerce platforms (DEC). However, the …

Mediating effects on the relationship between perceived service quality and public library app loyalty during the COVID-19 era

VHY Chan, DKW Chiu, KKW Ho - Journal of Retailing and Consumer …, 2022 - Elsevier
The demand for using library apps to search for information has been increasing after the
COVID-19 outbreak. To look into how the pandemic affects the users' perception of the …

Text mining approach to explore determinants of grocery mobile app satisfaction using online customer reviews

A Kumar, S Chakraborty, PK Bala - Journal of retailing and consumer …, 2023 - Elsevier
In recent years, there has been proliferation of grocery mobile apps as grocery shop** on
mobile has found increasing acceptance among customers accelerated by multiple factors …

Online food delivery companies' performance and consumers expectations during Covid-19: An investigation using machine learning approach

P Meena, G Kumar - Journal of Retailing and Consumer Services, 2022 - Elsevier
Online food delivery (OFD) businesses flourished during COVID-19; however, OFD
companies experienced different challenges and customers' expectations. This paper uses …

Assessing factors influencing technology adoption for online purchasing amid COVID-19 in Qatar: Moderating role of word of mouth

H Al Halbusi, K Al-Sulaiti, J Abbas… - … in Environmental Science, 2022 - frontiersin.org
The COVID-19 pandemic developed new challenges for global consumers. In response to
this disaster, digital technology users have faced the necessity to adopt and use specific …

[HTML][HTML] Influence of self-perceived creativity and social media use in predicting E-entrepreneurial intention

F Abdelfattah, H Al Halbusi, RM Al-Brwani - International Journal of …, 2022 - Elsevier
Entrepreneurship has gained widespread attention in the 21st century. This study aims to
examine the direct effect of self-perceived creativity on e-entrepreneurship intention and the …

Choosing a package carrier during COVID-19 pandemic: An integration of pro-environmental planned behavior (PEPB) theory and Service Quality (SERVQUAL)

JD German, AANP Redi, YT Prasetyo… - Journal of cleaner …, 2022 - Elsevier
Sustainability and safety have become the two most important considerations of consumers
of the current century. The limited movement of consumers and significant shift to online …