Exploring interactions between commuters with disabilities and transport service providers

E Mogaji, NP Nguyen - Journal of Services Marketing, 2023‏ - emerald.com
Purpose The purpose of this study is to explore the interactions between commuters with
disabilities and transport services providers and to contribute to a better understanding of …

The impact of marketing mix elements on tourist's satisfaction towards Five Stars Hotel Services in Dubai during COVID-19

A Jahmani, O Jawabreh, R Abokhoza… - Journal of Environmental …, 2023‏ - ceeol.com
Purpose: Tourist satisfaction measures the prosperity of a business and tourism sector. If
there are many satisfied tourists, the tourism sector will profit, but if there are many less …

[HTML][HTML] Value propositions during service mega-disruptions: Exploring value co-creation and value co-destruction in service recovery

I Assiouras, N Vallström, G Skourtis… - Annals of Tourism …, 2022‏ - Elsevier
This paper explores value co-creation and co-destruction by focusing on the role of value
propositions, practices, and institutions in the tourism ecosystem during COVID-19 …

Empowering public relations for sustainability: examining the landscape in Turkey

N Geysi - Corporate Communications: An International Journal, 2025‏ - emerald.com
Purpose This paper examines the engagement of public relations (PR) in advancing
sustainability within Turkey, exploring both current contributions and future potential. It …

Communication in service ecosystems through value propositions: dilemmas and future research avenues

K Verleye, B Reber - Journal of Service Management, 2022‏ - emerald.com
Purpose This paper aims to provide insight into communication strategies that may enable
service ecosystem actors to co-create economic, social and/or environmental value …

Sustainability in Service Research

M Büttgen, J Hogreve, F Zechiel… - SMR-Journal of …, 2023‏ - nomos-elibrary.de
Within service research, sustainability has emerged as a subject of increasing prominence
in recent years, with its foundational roots tracing back to the hospitality context. To provide a …

A Typology of Circular Sport Business Models: Enabling Sustainable Value Co-Creation in the Sport Industry

A Gerke, J Fehrer, M Benson-Rea… - Journal of Sport …, 2024‏ - journals.humankinetics.com
There is a continuing interest in the relationship between sport and nature. As a new field,
sport ecology explores the impact sport has on the natural environment and how sport …

Rethinking service in a circular economy

JA Fehrer, SL Vargo - SMR-Journal of Service Management …, 2023‏ - nomos-elibrary.de
The circular economy (CE) narrative promotes closed-loop systems to decouple economic
activity from resource depletion. However, despite increasing scholarly interest, CE remains …

Organisational Listening as a Means to Create More Citizen-Centric Well-Being Public Policies

H Taiminen - International Journal of Strategic Communication, 2024‏ - Taylor & Francis
The aim of well-being public policy (WPP) is to create policies and services that improve
citizens' well-being, which requires an understanding of what citizens value. Bringing …

Creativity and Innovation in Public Relations, as an Important Tool in Assisting Managerial Decisions

E Gurgu, R Zorzoliu, IA Gurgu, MG Ilisie - Annals of Spiru Haret …, 2022‏ - ceeol.com
In this study, we write regarding creativity and innovation in public relations, of which it is
evident that we need as a necessary means in supporting managerial judgments. For us …