Social media are privileged vehicles to generate rich data created with unprecedented multi-
faceted insights to drive faster ideation and commercialisation of client-centric innovations …

Purpose This article aims to provide a summary review of what is already known about
customer loyalty and identifies some emerging issues that play an important role in it. As a …

Firms increasingly employ social media for innovation, yet current literature offers little
guidance for develo** their strategic uses. This study applies a qualitative, theory-building …

Taking into account the increasing importance of digitalization to characterize companies'
competitive advantages, and the contextual growing research interest in digital …

This paper provides an investigation into how social media can be used to promote
disruptive innovation in small and medium enterprises (SMEs) from a capability perspective …

Cloud-based design manufacturing (CBDM) refers to a service-oriented networked product
development model in which service consumers are enabled to configure, select, and utilize …

Purpose Digital technologies and social media have improved the connectivity and
collaboration between firms and customers in all sectors. However, in the luxury sector, the …

Purpose The purpose of this paper is to study the effects of social media usage on four
knowledge creation processes, namely socialisation, externalisation, combination and …

The changing trend in the circular economy has pushed most firms to be competitive in their
business activities using emerging technology. SMEs in recent times are increasingly …

Despite rigorous empirical research exploring the changes in innovation dynamics triggered
by Social Media Networks (SMNs), the benefits coming from the use of these digital …