Purpose–Consumption situations can be emotionally charged. Identifying the cause (s) of
emotions has clear practical import to the understanding of consumer behaviour. Cognitive …

Purpose–The goal of the present conceptual paper is to integrate two streams of literature
related to service failures: customer complaining behaviors (CCB) and service recovery …

Purpose: COVID-19, government regulation and social media have changed many aspects
of life including consumption behavior. The influence of social media by spreading massive …

To advance understanding of how well different types of brand relationships drive customer
brand loyalty and to help companies improve the effectiveness of their relationship-building …

In their interactions with chatbots, consumers often encounter technology failures that evoke
negative emotions, such as anger and frustration. To clarify the effects of such encounters …

Purpose This paper aims to develop a theoretical framework of value co-creation and value
co-destruction of guest-host social practices facilitated through Airbnb in the sharing …

Energy security and reliable supply are as important as transitioning to cleaner energy
production systems. Emotions towards such energy policies and projects should be more …

Purpose Despite the increasing interest in the metaverse—immersive three-dimensional
virtual worlds wherein personalized avatars interact with one another—little is known about …

This paper investigates how individuals cope with IT security threats by taking into account
both problem-focused and emotion-focused co**. While problem-focused co** (PFC) …

Much ado has been made regarding user acceptance of new information technologies.
However, research has been primarily based on cognitive models and little attention has …