A review of the IT outsourcing empirical literature and future research directions

MC Lacity, S Khan, A Yan… - Journal of Information …, 2010 - journals.sagepub.com
An enormous amount of information has been produced about the IT outsourcing
phenomenon over the last 20 years, but one has to look to the academic literature for …

Relational dynamics in information technology outsourcing: An integrative review and future research directions

E Ngah, B Tjemkes, H Dekker - International Journal of …, 2024 - Wiley Online Library
This paper reviews the literature on relational dynamics in information technology
outsourcing (ITO) relationships, a type of interorganizational relationship (IOR) between …

Determinants of relationship quality for IS/IT outsourcing success in public sector

B Swar, J Moon, J Oh, C Rhee - Information Systems Frontiers, 2012 - Springer
Relationship has become an influential aspect for the success of IS/IT outsourcing projects.
Although some studies have explored the issues of IS/IT outsourcing relationship in the past …

The use of a hybrid fuzzy-Delphi-AHP approach to develop global business intelligence for information service firms

MK Chen, SC Wang - Expert Systems with Applications, 2010 - Elsevier
Due to globalization and saturated domestic markets, information service firms, upon
growing to a certain size, gradually focus their business efforts on reaching global markets …

Knowledge transfer in IT offshoring relationships: the roles of social capital, efficacy and outcome expectations

A Zimmermann, MN Ravishankar - Information Systems Journal, 2014 - Wiley Online Library
Abstract Information technology (IT) development in global organisations relies heavily on
the transfer of tacit and complex knowledge from onshore units to offshore subsidiaries. A …

Effects of partnership quality, talent management, and global mindset on performance of offshore IT service providers in India

R Raman, D Chadee, B Roxas, S Michailova - Journal of International …, 2013 - Elsevier
This paper investigates the effects of partnership quality, talent management and global
mindset on the performance of offshore service providers (OSPs) in the information …

Communication challenges and strategies in distributed DevOps

E Diel, S Marczak, DS Cruzes - 2016 IEEE 11th International …, 2016 - ieeexplore.ieee.org
Even though agile actively seeks collaboration from all its stakeholders, most agile projects
do not extend themselves toward the operations people. To solve this problem, DevOps is …