A comprehensive review of mobile technology use in hospitality and tourism

R Law, ICC Chan, L Wang - Journal of Hospitality Marketing & …, 2018 - Taylor & Francis
Mobile technology has become a necessity for tourists, both in their daily lives and during
their travels. Considering the growing significance of mobile technologies, this study …

Two decades of M-commerce consumer research: A bibliometric analysis using R biblioshiny

P Thangavel, B Chandra - Sustainability, 2023 - mdpi.com
The aim of this study is to consolidate the state of mobile commerce consumer research from
2001 to 2022. Based on a systematic literature review employing a bibliometric technique …

Exploring the factors influencing the adoption and usage of Augmented Reality and Virtual Reality applications in tourism education within the context of COVID-19 …

S Shen, K Xu, M Sotiriadis, Y Wang - Journal of hospitality, leisure, sport & …, 2022 - Elsevier
Abstract Augmented Reality and Virtual Reality are regarded as smart and digital
technologies that made their impact in many industries and settings. On the other hand, the …

Leveraging human-robot interaction in hospitality services: Incorporating the role of perceived value, empathy, and information sharing into visitors' intentions to use …

R de Kervenoael, R Hasan, A Schwob, E Goh - Tourism Management, 2020 - Elsevier
Social robots have become pervasive in the tourism and hospitality service environments.
The empirical understanding of the drivers of visitors' intentions to use robots in such …

Consumer adoption of the Uber mobile application: Insights from diffusion of innovation theory and technology acceptance model

S Min, KKF So, M Jeong - Future of tourism marketing, 2021 - taylorfrancis.com
The sharing economy literature has largely concentrated on the examination of peer-to-peer
accommodation platforms such as Airbnb, with little attention paid on other innovations in …

User acceptance of mobile apps for restaurants: An expanded and extended UTAUT-2

R Palau-Saumell, S Forgas-Coll, J Sánchez-García… - Sustainability, 2019 - mdpi.com
This paper examines the adoption of mobile applications for restaurant searches and/or
reservations (MARSR) by users, as part of their experiential quality. Following an extended …

How to enhance hotel guests' acceptance and experience of smart hotel technology: An examination of visiting intentions

H Yang, H Song, C Cheung, J Guan - International journal of hospitality …, 2021 - Elsevier
Smart hotel is a novel concept in the hospitality industry, and few studies have examined
hotel consumers' intentions to visit smart hotels. This study investigates the relationship …

The emergence of service robots at restaurants: Integrating trust, perceived risk, and satisfaction

KH Seo, JH Lee - Sustainability, 2021 - mdpi.com
As various types of robots increasingly influence consumers' service experiences,
companies need to consider how to be competitive in this new artificial intelligence and …

The moderating role of gender and age in the adoption of mobile wallet

D Chawla, H Joshi - foresight, 2020 - emerald.com
Purpose The purpose of this paper is to examine the factors that influence the attitude and
behavioral intention towards mobile wallet adoption and to examine the moderating effect of …

Age and gender differences in online travel reviews and user-generated-content (UGC) adoption: extending the technology acceptance model (TAM) with credibility …

G Assaker - Journal of Hospitality Marketing & Management, 2020 - Taylor & Francis
This study examines the effects of trustworthiness, expertize, perceived usefulness (PU), and
perceived ease of use (PEOU) on usage intention toward user-generated content (UGC) …