Service quality of bus performance in Asia: a systematic literature review and conceptual framework

MFA Bakar, S Norhisham, HY Katman, CM Fai… - Sustainability, 2022 - mdpi.com
Bus services have played a significant role in public transportation, especially in urban
areas throughout the years. Since bus services compete greatly with other types of public …

Evaluating mass rapid transit (MRT) service quality according to customers' age group of varying travel pattern

S Norhisham, NSS binti Samsudin, N Ismail… - … : Selected Papers of …, 2022 - Springer
In contrast to developed countries, develo** countries still have low use of public
transportation. Thus, to improve overall customer experience and MRT ridership, it is critical …

Evaluating the Quality of Service of Bus Performance in Johor Bahru

MFA Bakar, S Norhisham… - … Series: Earth and …, 2022 - iopscience.iop.org
The increase in living standard would also be a major factor for rapid urban development,
which is caused by the increase in the daily traffic volume. Therefore, traffic congestion can …

Analysing On-Time Performance of Public Bus Service at Northern Peninsular Malaysia

NNIM Azlan, S Norhisham, MFA Bakar… - … : Selected Papers of …, 2022 - Springer
Among public transportation available across the countries, the motion of buses is full of
uncertainties because of the traffic congestions, delays in the timetable, and other incidents …

Evaluating on Time Performance of Urban Bus Services in Southern States of Peninsular of Malaysia

MFA Bakar, S Norhisham, TNATN Azman… - Advances in Civil …, 2022 - Springer
Rapid urbanization had given a big impact on continuous development and major
expansion of urban and population. As the number getting population getting increase …

[PDF][PDF] EVALUATION OF THE LEVEL OF SERVICE PROVIDED AT SOME BUS ROUTES IN BAGHDAD CITY

SR Nasser, GJ Qasim - Journal of Engineering and Sustainable …, 2024 - iasj.net
The public transportation system is critical in meeting the demands of the rapidly growing
population and increased mobility. Thus, providing and improving public services has …

Assessing the Passenger Load of Urban Bus Services in Southern States Peninsular of Malaysia

MFA Bakar, S Norhisham, MIA Khebir, NM Saad… - Advances in Civil …, 2022 - Springer
Urbanization process represents the increase in the proportion people living in towns and
cities as a results of people movement from rural areas to urban areas. As the growing …

Assessing the Passenger Load of Urban Bus Performance in Eastern Region Malaysia Peninsular

MFA Bakar, N Ismail, S Norhisham, NA Ahad… - Advances in Civil …, 2023 - Springer
Public transport should improve availability and versatility and capable to reduce the
dependency on private vehicle at once. The statistics shows that in 2020 recorded more …

Assessment of Customers' Satisfaction in Mass Rapid Transit (MRT) Using Importance-Performance Analysis (IPA)

NSS Samsudin, N Ismail, S Norhisham, N Zaini… - … : Selected Papers of …, 2022 - Springer
In develo** countries, public transit use is still lacking as opposed to developed counties.
Therefore, it is essential to consider consumers' public transportation service quality …

[CITACE][C] ECONOMIC VIABILITY AND FINANCIAL EFFICIENCY OF THE PROPOSED PUBLIC BUS SYSTEM FOR SCHOOL AND COLLEGE STUDENTS-A CASE …

S Chikkabagewadi, VM Devappa, VV Kar**ni