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A survey on intelligent management of alerts and incidents in IT services
Modern service systems are constantly improving with the development of various IT
technologies, leading to a boost in system scales and complex dependencies among …
technologies, leading to a boost in system scales and complex dependencies among …
Assess and summarize: Improve outage understanding with large language models
Cloud systems have become increasingly popular in recent years due to their flexibility and
scalability. Each time cloud computing applications and services hosted on the cloud are …
scalability. Each time cloud computing applications and services hosted on the cloud are …
Robust failure diagnosis of microservice system through multimodal data
Automatic failure diagnosis is crucial for large microservice systems. Currently, most failure
diagnosis methods rely solely on single-modal data (ie, using either metrics, logs, or traces) …
diagnosis methods rely solely on single-modal data (ie, using either metrics, logs, or traces) …
Interpretable failure localization for microservice systems based on graph autoencoder
Accurate and efficient localization of root cause instances in large-scale microservice
systems is of paramount importance. Unfortunately, prevailing methods face several …
systems is of paramount importance. Unfortunately, prevailing methods face several …
Knowledge-aware alert aggregation in large-scale cloud systems: a hybrid approach
Due to the scale and complexity of cloud systems, a system failure would trigger an" alert
storm", ie, massive correlated alerts. Although these alerts can be traced back to a few root …
storm", ie, massive correlated alerts. Although these alerts can be traced back to a few root …
APGNN: Alarm Propagation Graph Neural Network for fault detection and alarm root cause analysis
W Jiang, Y Bai - Computer Networks, 2023 - Elsevier
Telecommunication network plays an important role in our daily life. Fault detection and
alarm root cause analysis are the keys to ensure the normal operation of the network. To …
alarm root cause analysis are the keys to ensure the normal operation of the network. To …
An intelligent framework for timely, accurate, and comprehensive cloud incident detection
Cloud incidents (service interruptions or performance degradation) dramatically degrade the
reliability of large-scale cloud systems, causing customer dissatisfaction and revenue loss …
reliability of large-scale cloud systems, causing customer dissatisfaction and revenue loss …
Graph based incident extraction and diagnosis in large-scale online systems
With the ever increasing scale and complexity of online systems, incidents are gradually
becoming commonplace. Without appropriate handling, they can seriously harm the system …
becoming commonplace. Without appropriate handling, they can seriously harm the system …
Incident-aware duplicate ticket aggregation for cloud systems
In cloud systems, incidents are potential threats to customer satisfaction and business
revenue. When customers are affected by incidents, they often request customer support …
revenue. When customers are affected by incidents, they often request customer support …
No More Data Silos: Unified Microservice Failure Diagnosis with Temporal Knowledge Graph
Microservices improve the scalability and flexibility of monolithic architectures to
accommodate the evolution of software systems, but the complexity and dynamics of …
accommodate the evolution of software systems, but the complexity and dynamics of …