Abstract Knowledge production within the interdisciplinary field of human–robot interaction
(HRI) with social robots has accelerated, despite the continued fragmentation of the …

The dominant models of innovation adoption have traditionally overlooked the role of
emotions, despite the relevance of this construct in consumer decision-making. To address …

Social robots have become pervasive in the tourism and hospitality service environments.
The empirical understanding of the drivers of visitors' intentions to use robots in such …

Consumer robots are technically evolving and have a growing presence in our daily lives
with enhanced interactive capabilities. While there is insightful literature on robot adoption …

With artificial intelligence (AI) replacing humans at work, creative work is becoming
increasingly important for humans. Although AI may improve employees' innovation …

Background Intelligent physical robots based on artificial intelligence have been argued to
bring about dramatic changes in health care services. Previous research has examined the …

Although used in many domains, the evaluation of personas is difficult due to the lack of
validated measurement instruments. To tackle this challenge, we propose the Persona …

Over the past few years, virtual assistant solutions used in Contact Center systems are
gaining popularity. One of the main tasks of the virtual assistant is to recognize the intentions …

This study contributes to knowledge on the so far limited understanding of how to manage
collaboration between Social Internet of Things (SIoT) service robots and consumers in the …

Affective robotics research aims to better understand human social and emotional signals to
improve human-robot interaction (HRI), and has been widely used during the last decade in …