Considering the competitive environment of the hospitality industry in delivering superior
value to customers, customer participation in value co-creation with the service provider …

This paper explores value co-creation and co-destruction by focusing on the role of value
propositions, practices, and institutions in the tourism ecosystem during COVID-19 …

Purpose The success of an organisation is very much determined by the organisational
citizenship behaviour of its employees, and the leader plays a substantial role in …

Purpose This study investigates the reciprocity mechanism in value co-creation and clarifies
how service providers may effectively trigger customer participation behaviour and boost …

Purpose This study aims to investigate the indirect effects of workplace ostracism on service
performance and on employees' procrastination behaviour via job insecurity and the …

The study focuses on: determine whether the Structural Equation Modeling (SEM) is
consistent with empirical data based on the assumption of congruence, and study the causal …

The economic benefits of hotels are the basic conditions for their survival and development
in the market environment, and are also the fundamental purpose for engaging in various …

酒店自身的经济效益, 是酒店在市场环境下求得生存发展的基本条件, 也是酒店从事各项经营
活动的根本目的. 所以, 在疫情常态化大环境下, 在入住率, 餐饮量下降的巨大生存挑战下 …